SGD $3 for orders below SGD $100
Enjoy free shipping on all orders above SGD $100
Standard fee SGD 20 for all rod order applies
SGD $3 for orders below SGD $100
Enjoy free shipping on all orders above SGD $100
Standard fee SGD 20 for all rod order applies
SGD $3 for orders below SGD $100
Enjoy free shipping on all orders above SGD $100
Standard fee SGD 20 for all rod order applies
SGD $3 for orders below SGD $100
Enjoy free shipping on all orders above SGD $100
Standard fee SGD 20 for all rod order applies
SGD $3 for orders below SGD $100
Enjoy free shipping on all orders above SGD $100
Standard fee SGD 20 for all rod order applies
We stand behind all the products we sell. We advice all our customers to check their purchases once they receive them. If there is an obvious defect in your product , we will replace or refund it for you. Please keep your warranty card if any that comes with your purchase for rods and reels. It will help you later on for service claims. For all other warranty enquiries, please contact us at lurehaven@hotmail.com.
Yes, cancellations are possible only if your order has not yet been shipped. Please contact our customer service team as soon as possible.
Do note that we operate from Asia and receive emails from customers worldwide—there may be a delay in response due to time zone differences. All cancellations are subject to availability and status of your order at the time of request.
Please inspect your rod or reel immediately upon receiving it.
If the item is damaged during transit, contact us right away with clear photos of:
We’ll assess the situation and offer a solution.
Unfortunately, we are unable to assist with damages that occur after the item has been used. If it’s a broken rod tip, you may contact us to check if we have a replacement available for purchase, or visit your local fishing shop for repairs.
While we do our best to keep listings accurate, some inventory is managed manually, so occasional mismatches can occur.
If your item is out of stock, you may:
We’ll reach out to help you decide.
Yes, returns are accepted within 7 days if the item is unused and in its original, saleable packaging.
You may:
Note: Return shipping costs, taxes, and duties are borne by the buyer. We’ll process replacements or refunds only after inspecting the returned goods.
If the return is due to our error, we’ll cover all associated costs.
Import duties, taxes, and fees are not included in our product or shipping prices. These charges vary by country and are the responsibility of the buyer. Please check with your local customs office to understand these potential fees before placing an order.
